We have found that many clients have similar FAQs, and have compiled a list below for you to review when writing your own FAQ page. The examples below are only generic ones. We recommend adding as many specific FAQs regarding your business to avoid losing potential sales.

Pricing

All prices stated in US dollars. Prices are subject to change without notice.

Will I be charged sales tax?

By law, we are required to collect the appropriate state and local sales taxes based on the destination of the shipment. Some states also require that we charge sales tax on shipping and/or handling charges. These taxes will be calculated during checkout and displayed to you before submitting your order.

Is there a discount for large quantity purchases?

To find out more about becoming a wholesaler, click here.

Do you have a catalog?

We do not have a mail order catalog. Please purchase our products online. Business customers may request our wholesale catalog by contacting..

Shopping Online

What should I do if I have difficulty placing my order online?

If you experience any difficulty placing your order online, or otherwise require assistance, call...

How do I know if I placed my order successfully?

Once you have submitted your order, an order summary page will be displayed with all of your order details. You may want to print this for your records. You will then receive an email confirming that your order has been successfully received online. If you placed your order over the phone and did not provide an email address, you will need to contact...

Can I change or cancel my order after I have submitted it?

Once your order is submitted, we cannot guarantee that it can be canceled or changed. If you realize you made a mistake, or simply change your mind about your order, please call our Customer Relations department at..., as soon as possible and we will make every effort to accommodate your request.

Payment

When will I be billed for my order?

We will bill your credit card when your order is shipped.

What forms of payment does YOUR COMPANY accept online?

We currently accept Mastercard and VISA.

Shipping

How does YOUR COMPANY calculate delivery charges?

You can either calculate delivery charges on weigh, have a specific price for each product, or use a price range chart.

Does YOUR COMPANY ship to international addresses?

Yes, we ship all over the world. We typically use the US Mail because it is more economical than the express mail services. We will ship via FedEx and UPS upon request. The freight charges quoted from our Internet Shopping Cart are valid within the 48 Continental United States. We will send you a shipping quote for your approval if you live outside the Continental US.

Can I ship my purchase to a PO Box?

Yes. All shipments to a PO box will be shipped via the US Postal Service.

How will my order be shipped?

Your order will be shipped via FedEx or UPS Ground for standard and FedEx Express or UPS Overnight for express. Orders being sent to a PO Box address will be shipped via USPS Priority Mail.

How long will it take to receive my order?

Purchases shipped using our standard delivery will arrive within 5-7 business days. Orders sent to a PO Box address will arrive within 5-7 business days. Purchases shipped using our express delivery will arrive the following business day if you place your order by 12 PM CST, Monday through Thursday. Orders shipped express to Hawaii or Alaska will arrive in 1-2 business days.

Returns & Exchanges

What is YOUR COMPANY's return policy?

If you're not satisfied with your purchase, YOUR COMPANY will accept returns and exchanges within sixty (60) days from the date of purchase, in its original condition. Shipping and handling charges are non-refundable. Merchandise refunds will only be made in the original form of payment.

How do I make a return?

Purchases made from YOUR COMPANY online store can be returned by mail, UPS or FedEx (at buyer's cost and risk) using the return label provided on the original packing slip. Please call...

When will I be credited for my return?

We credit your account as soon as we process your return. Check with your bank to see when they will credit your account. To check the status of your return, call...

Privacy & Security

How do I know my credit card number will be safe?

We take every precaution to ensure your personal data, including credit card information, is as secure as it can be. The YOUR COMPANY site utilizes Secure Socket Layer (SSL) technology on all pages where personal information is requested. This encryption technology prevents anyone from using your data if intercepted. YOUR COMPANY also takes every precaution when storing your credit card number in our database by encrypting it, rendering it useless to anyone trying to access it.

Will YOUR COMPANY sell my email address or other personal information?

We use personal information provided on order forms, such as a purchaser's name, email address, physical address, and credit card number, to fulfill merchandise orders. We may also use order information to contact a purchaser when necessary, such as when a delivery may be delayed or when an ordered product is out of stock. YOUR COMPANY may use this information to notify consumers about new products or services. If we do, we will provide you with an email address by which you may inform us that you do not wish to receive such materials in the future. YOUR COMPANY will not share any personal information without your permission with any unaffiliated third parties, unless required by law.